For over 30 years, we’ve been flying as explorers of the skies and masters of flight. And over this time, we’ve had a lot of questions from first time fliers ready to discover our piece of paradise. Here are our top tips for you based on the most frequently asked questions by visitors, so you can spread your wings and enjoy the best scenic flight with us.
WHAT IF THERE IS BAD WEATHER?
The pilots make a weather call each morning. Passengers are welcome to call the office for an update. If we have concerns regarding weather, we usually try and give booked passengers a call the day before to talk through options.
CAN I SELECT MY SEAT FOR THE FLIGHT?
Our knowledgeable pilots will allocate seating depending on passenger weight and balance. We do however always try to rotate passenger seating after each landing.
HOW LONG IS THE SCENIC FLIGHT?
This varies and is entirely up to you. With different packages to choose from, you can select the package that works best for you.
WHAT CAN I BRING ON THE FLIGHT?
You can bring your phone, camera, a water bottle, sun hat, small backpack or purse with your personal effects.
ARE YOUR FLIGHTS ACCESSIBLE FOR PEOPLE WITH DISABILITIES?
Yes. We do our best to accommodate everyone so please have a chat with our friendly team in the office for further information about this.
WHAT SHOULD I WEAR ON THE FLIGHT?
Sturdy shoes, pants, and a light jacket. Wearing warm layers is a good idea since it can be a little colder up on the Tasman Glacier but nice and warm inside the helicopter.
WHAT’S YOUR CANCELLATION POLICY OR REFUND POLICY?
For Standard Scenic flights: If your cancellation is due to unforeseen circumstances and
more than 48 hours’ notice is given, no payment will be taken from your card. If less than 48 hours’ notice is given, a 50% payment will be taken from your card. If no notice is given and you do not show up for your flight, 100% payment will be taken from your card.
For exclusive charter/group bookings: We require a 20% deposit to confirm. If bookings are cancelled within 7 days of departure the full fare will be billed. All deposits are deducted from final payments and are not an additional charge. All deposits are NON-REFUNDABLE from the time of payment unless a flight is cancelled due to weather conditions on the day.
I’VE NEVER BEEN ON A HELICOPTER FLIGHT BEFORE. HOW IS IT DIFFERENT FROM A PLANE RIDE?
Helicopters can land almost anywhere. They also give you the chance to experience the solitude, remoteness and epic beauty of Aoraki Mount Cook. Helicopters offer bigger windows for better viewing. We can slow our airspeeds down to give you best views of those magnificent glaciers.
IS THERE A LOT OF NOISE ON THE FLIGHT?
You will receive headphones to help reduce cabin pressure and white noise. The headphones also have a microphone and will allow you to communicate with the pilot and each other.
WHAT DO I NEED TO KNOW ABOUT SAFETY ON MY FLIGHT?
A comprehensive safety briefing will be done before departure.
CAN I TAKE PHOTOS DURING THE FLIGHT?
Take as many photos as you like but please just make sure your cameras don’t touch the windows since they scratch easily.
IS THERE A MINIMUM AGE FOR PASSENGERS?
Children under 4 travel for free on parents lap and safety belts are provided. Children over 4 legally require their own seat.
WHAT IF I GET ANXIOUS OR FEEL UNWELL DURING THE FLIGHT?
We have very experienced pilots who will ease your anxiety if you do get air sick. There are also sick bags available on board.
WILL THERE BE OTHER PASSENGERS ON MY FLIGHT?
All our flights are shared with others. If you would prefer to book an exclusive flight, please let us know at the time of booking and we will confirm the cost with you.
HOW LONG DO WE HAVE FOR the LANDING?
We usually land for approximately 10 minutes.
WHEN IS THE BEST TIME TO BOOK A FLIGHT?
This all depends on the weather on the day so try to be flexible for your first flight.
IF I’M TRAVELLING ON MY OWN, CAN I STILL GET ON A FLIGHT?
Our flights run on a minimum of four passenger fares, but we will always do our best to combine bookings in order to accommodate our customers.